Eastbourne Arndale Centre Administrator Janette Calverley and Duty Security Manager David Parfitt have won national awards for their fantastic customer service.

Both were presented with ACE (Achieving Customer Excellence) Awards at the British Council of Shopping Centres conference in Brighton. Over five hundred shopping centre professionals from across the UK and Ireland attended the conference and gala dinner.

Janette, who has worked at the Arndale Centre for five years, won a prestigious ACE Superstar Award – the best of the best in customer service.

David, who has been part of the security team for seven years, was awarded an ACE Star Award.

The aim of the awards is to celebrate the best customer service in the retail property industry and each person who is nominated receives at least two independent mystery shop visitors by shopping centre specialists.

Eastbourne Arndale Centre Manager Bill Plumridge said: “Congratulations to Janette and David, I am extremely proud of both of them. This is great recognition for the work they do and for what we aim to achieve as a team at the Arndale Centre.”

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